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1. |
Building Quality Service
by Van Der Wagen, Lynn
Publication:
Australia Butterworth-Heinemann 1994
. 208p.
, Includes indexes
23cm
Date:1994
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2. |
Understanding services management
Publication:
New Delhi Prentice-Hall of India 2007
. xxvi, 485 p.
, Includes index
24 cm.
Date:2007
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3. |
Big ideas for small retailers
by Castell, John
Publication:
Mumbai Jaico Publishing House 2007
. 148 p.
, Includes appendix, index
25 cm.
Date:2007
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4. |
Principles of service marketing and management
by Lovelock, Christopher
Publication:
New Jersey Prentice Hall 2002
. xix., 436 p.
, Includes index
26cm
Date:2002
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5. |
Principles of service marketing and management
by Lovelock, Christopher
Publication:
New Jersey Pearson Education, Inc. 2002
. xix, 436 p.
, Includes glossary, index
26 cm.
Date:2002
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