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1. Pengurusan khidmat pelanggan : petua & teknik by Rahmat Ismail Publication: Kuala Lumpur Utusan Publication & Distributors 2001 . xv.;152ms. , - 22cm Date:2001 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. Cashing in : make more money ,get a promotion,love your job by Tschohl,John Publication: Petaling Jaya Advantage Quest 1995 . xxi.;186p. , - 23cm Date:1995 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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3. mengukur kepuasan pelanggan by Gerson,Richard F. Publication: Johor Bahru Pelangi . 151ms. , - 21cm Availability: No items available: Withdrawn (1),

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4. The Innovator's dilema : when new technologies cause great firms to fail by Christensen, Clayton M. Publication: New York HarperBusiness 2000 . xxvii.;252p. , Includes index 24cm Date:2000 Availability: No items available: Withdrawn (1),

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5. Powerful marketing minutes : 50 ways to develop market leadership in the 21st century by Howard, Steven Publication: Singapore Talisman Publishing Pte Ltd 2000 . x.; 185p , Includes bibliographical references 21cm Date:2000 Availability: No items available: Withdrawn (1),

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6. Relationship Marketing by Christopher, Martin Publication: Oxford BH 2002 . 242p. , Includes index 23cm. Date:2002 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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7. Telephone Skills From A to Z by Friedman, Nancy J. Publication: Boston Thomson 2000 . 102p. , - 25cm. Date:2000 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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8. Managing Quality Customer Service by Martin, William B. Publication: Boston Thomson 1989 . 94p. , - 25cm. Date:1989 Availability: No items available: Withdrawn (1),

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9. Telephone Courtesy & Customer Service by Finch, Lloyd C. Publication: Boston Thomson 2000 . 106p. , - 25cm. Date:2000 Availability: No items available: Withdrawn (1),

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10. Beyond Customer Service by Gerson, Richard F. Publication: Boston Thomson 1992 . 108p. , - 25cm. Date:1992 Availability: No items available: Withdrawn (1),

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11. The Management Of Service For The Restaurant Manager by Goodman, Raymond J Publication: Chicago Times Mirror Higher Education Group Inc 1996 . xviii.:300p. , Includes indexes 23cm Date:1996 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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12. Services Marketing ; Integrating Customer Focus Across The Firm by Zeithaml, Valarie A Publication: Boston Irwin McGraw-Hill 2000 . xxviii.:620p. , Includes indexes 26cm Date:2000 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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13. Fish! by Lundin, Stephen C. Publication: London Hodder and Stougthton . 112 p. 20 cm. Availability: No items available: Withdrawn (1),

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14. Beyond loyalty by Chenet, Pierre Publication: New Delhi Prentice-Hall of India 2006 . ix, 110 p. , Includes bibliography 22 cm. Date:2006 Availability: No items available: On order (1),

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15. Understanding services management   Publication: New Delhi Prentice-Hall of India 2007 . xxvi, 485 p. , Includes index 24 cm. Date:2007 Availability: No items available: On order (1),

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16. The service-dominant logic of marketing by Lusch, Robert F. Publication: New Delhi Prentice-Hall of India 2006 . xviii, 449 p. , Includes index 24 cm. Date:2006 Availability: No items available: On order (1),

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17. Supply chain management by Chopra, Sunil Publication: New Delhi Prentice-Hall of India 2007 . xv, 536 p. , Includes index 26 cm. Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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18. Quality service by Denton, D. Keith Publication: Kuala Lumpur SAM Publishing Sdn. Bhd. . x, 158 p. , Includes index 21 cm. Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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19. Understanding services management   Publication: New Delhi Prentice-Hall of India 2007 . xxv, 485 p. , Includes index 24 cm. Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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20. Keeping score by Brown, Mark Graham Publication: New Delhi Prentice-Hall of India 2007 . ix, 198 p. , Includes bibliography, index 24 cm. Date:2007 Availability: No items available: On order (1),

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