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1. |
Pengurusan khidmat pelanggan : petua & teknik
by Rahmat Ismail
Publication:
Kuala Lumpur Utusan Publication & Distributors 2001
. xv.;152ms.
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22cm
Date:2001
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Cashing in : make more money ,get a promotion,love your job
by Tschohl,John
Publication:
Petaling Jaya Advantage Quest 1995
. xxi.;186p.
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23cm
Date:1995
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3. |
mengukur kepuasan pelanggan
by Gerson,Richard F.
Publication:
Johor Bahru Pelangi
. 151ms.
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21cm
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The Innovator's dilema : when new technologies cause great firms to fail
by Christensen, Clayton M.
Publication:
New York HarperBusiness 2000
. xxvii.;252p.
, Includes index
24cm
Date:2000
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Powerful marketing minutes : 50 ways to develop market leadership in the 21st century
by Howard, Steven
Publication:
Singapore Talisman Publishing Pte Ltd 2000
. x.; 185p
, Includes bibliographical references
21cm
Date:2000
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6. |
Relationship Marketing
by Christopher, Martin
Publication:
Oxford BH 2002
. 242p.
, Includes index
23cm.
Date:2002
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7. |
Telephone Skills From A to Z
by Friedman, Nancy J.
Publication:
Boston Thomson 2000
. 102p.
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25cm.
Date:2000
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8. |
Managing Quality Customer Service
by Martin, William B.
Publication:
Boston Thomson 1989
. 94p.
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25cm.
Date:1989
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Telephone Courtesy & Customer Service
by Finch, Lloyd C.
Publication:
Boston Thomson 2000
. 106p.
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25cm.
Date:2000
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10. |
Beyond Customer Service
by Gerson, Richard F.
Publication:
Boston Thomson 1992
. 108p.
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25cm.
Date:1992
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11. |
The Management Of Service For The Restaurant Manager
by Goodman, Raymond J
Publication:
Chicago Times Mirror Higher Education Group Inc 1996
. xviii.:300p.
, Includes indexes
23cm
Date:1996
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12. |
Services Marketing ; Integrating Customer Focus Across The Firm
by Zeithaml, Valarie A
Publication:
Boston Irwin McGraw-Hill 2000
. xxviii.:620p.
, Includes indexes
26cm
Date:2000
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13. |
Fish!
by Lundin, Stephen C.
Publication:
London Hodder and Stougthton
. 112 p.
20 cm.
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14. |
Beyond loyalty
by Chenet, Pierre
Publication:
New Delhi Prentice-Hall of India 2006
. ix, 110 p.
, Includes bibliography
22 cm.
Date:2006
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15. |
Understanding services management
Publication:
New Delhi Prentice-Hall of India 2007
. xxvi, 485 p.
, Includes index
24 cm.
Date:2007
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16. |
The service-dominant logic of marketing
by Lusch, Robert F.
Publication:
New Delhi Prentice-Hall of India 2006
. xviii, 449 p.
, Includes index
24 cm.
Date:2006
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17. |
Supply chain management
by Chopra, Sunil
Publication:
New Delhi Prentice-Hall of India 2007
. xv, 536 p.
, Includes index
26 cm.
Date:2007
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18. |
Quality service
by Denton, D. Keith
Publication:
Kuala Lumpur SAM Publishing Sdn. Bhd.
. x, 158 p.
, Includes index
21 cm.
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19. |
Understanding services management
Publication:
New Delhi Prentice-Hall of India 2007
. xxv, 485 p.
, Includes index
24 cm.
Date:2007
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20. |
Keeping score
by Brown, Mark Graham
Publication:
New Delhi Prentice-Hall of India 2007
. ix, 198 p.
, Includes bibliography, index
24 cm.
Date:2007
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