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1. Principles of service marketing and management by Lovelock, Christopher Publication: New Jersey Prentice Hall 2002 . xix., 436 p. , Includes index 26cm Date:2002 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. Principles of service marketing and management by Lovelock, Christopher Publication: New Jersey Pearson Education, Inc. 2002 . xix, 436 p. , Includes glossary, index 26 cm. Date:2002 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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