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1. |
Powerful marketing minutes : 50 ways to develop market leadership in the 21st century
by Howard, Steven
Publication:
Singapore Talisman Publishing Pte Ltd 2000
. x.; 185p
, Includes bibliographical references
21cm
Date:2000
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2. |
Telephone Skills From A to Z
by Friedman, Nancy J.
Publication:
Boston Thomson 2000
. 102p.
, -
25cm.
Date:2000
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3. |
Services Marketing ; Integrating Customer Focus Across The Firm
by Zeithaml, Valarie A
Publication:
Boston Irwin McGraw-Hill 2000
. xxviii.:620p.
, Includes indexes
26cm
Date:2000
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4. |
Understanding services management
Publication:
New Delhi Prentice-Hall of India 2007
. xxvi, 485 p.
, Includes index
24 cm.
Date:2007
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5. |
The service-dominant logic of marketing
by Lusch, Robert F.
Publication:
New Delhi Prentice-Hall of India 2006
. xviii, 449 p.
, Includes index
24 cm.
Date:2006
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6. |
Supply chain management
by Chopra, Sunil
Publication:
New Delhi Prentice-Hall of India 2007
. xv, 536 p.
, Includes index
26 cm.
Date:2007
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7. |
Understanding services management
Publication:
New Delhi Prentice-Hall of India 2007
. xxv, 485 p.
, Includes index
24 cm.
Date:2007
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8. |
Customer service
by Shankman, Peter
Publication:
Indiana Que Publishing 2011
. ix.; 189 p.
, Includes index
23 cm
Date:2011
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9. |
Become the brand of choice
by Hartman, Jason
Publication:
Mumbai Jaico Publishing House 2007
. 302 p.
24 cm.
Date:2007
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10. |
Design like apple
by Edson, John
Publication:
Canada John Wiley and Sons, Inc. 2012
. 192 p.
, Includes index
22 cm.
Date:2012
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11. |
The experience economy
by Joseph, Pine B.
Publication:
Massachusetts Havard Business Review Press 2011
. xxvii.; 360 p.
, Includes index; bibliography
21 cm.
Date:2011
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12. |
The ultimate customer experience
by McKain, Scott
Publication:
Petaling Jaya Advantage Quest Publications 2010
. 109 p.
, Includes bibliography
22 cm.
Date:2010
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13. |
The new rules of sales and service
by Scott, David Meerman
Publication:
New Jersey John Wiley & Sons, Inc. 2016
. xi.; 292 p.
, Includes index
23 cm.
Date:2016
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