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1. |
The Innovator's dilema : when new technologies cause great firms to fail
by Christensen, Clayton M.
Publication:
New York HarperBusiness 2000
. xxvii.;252p.
, Includes index
24cm
Date:2000
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2. |
Powerful marketing minutes : 50 ways to develop market leadership in the 21st century
by Howard, Steven
Publication:
Singapore Talisman Publishing Pte Ltd 2000
. x.; 185p
, Includes bibliographical references
21cm
Date:2000
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3. |
Beyond loyalty
by Chenet, Pierre
Publication:
New Delhi Prentice-Hall of India 2006
. ix, 110 p.
, Includes bibliography
22 cm.
Date:2006
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4. |
Understanding services management
Publication:
New Delhi Prentice-Hall of India 2007
. xxvi, 485 p.
, Includes index
24 cm.
Date:2007
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5. |
Supply chain management
by Chopra, Sunil
Publication:
New Delhi Prentice-Hall of India 2007
. xv, 536 p.
, Includes index
26 cm.
Date:2007
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6. |
Understanding services management
Publication:
New Delhi Prentice-Hall of India 2007
. xxv, 485 p.
, Includes index
24 cm.
Date:2007
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7. |
Superior customer service
by Quinn, Michael
Publication:
New Delhi Prentice-Hall of India 2006
. xiii, 103 p.
, Includes bibliography
22 cm.
Date:2006
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8. |
Bank 2.0
by King, Brett
Publication:
Singapore Marshall Cavendish Business 2010
. 398 p.
, Includes bibliography
24 cm
Date:2010
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9. |
Strategic customer service
by Goodman, John A.
Publication:
New York AMACOM 2009
. xiv.; 256 p.
, Includes index
24 cm.
Date:2009
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10. |
The experience economy
by Joseph, Pine B.
Publication:
Massachusetts Havard Business Review Press 2011
. xxvii.; 360 p.
, Includes index; bibliography
21 cm.
Date:2011
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11. |
The customer experience edge
by Soudagar, Reza
Publication:
New York McGraw-Hill 2012
. xxvi.; 294 p.
, Includes index; bibliography
24 cm
Date:2012
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12. |
Customer retention strategies
by Nek Kamal Yeop Yunus
Publication:
Perak Universiti Pendidikan Sultan Idris 2013
. xi.; 139 p.
, Includes index; bibliography
23 cm.
Date:2013
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