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41. Successful customer care by McLanachan, Di Publication: London Hodder Education 2012 . 123 p. 20 cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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42. The Zappos Experience by Michelli, A. Joseph Publication: New York McGrawHill 2012 . xiii,302p. , include index 22cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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43. Customer service by Lucas, Robert W. Publication: New York McGraw-Hill 2012 . xix.; 394 p. , Includes index; bibliography 26 cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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44. The experience economy by Joseph, Pine B. Publication: Massachusetts Havard Business Review Press 2011 . xxvii.; 360 p. , Includes index; bibliography 21 cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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45. The customer experience edge by Soudagar, Reza Publication: New York McGraw-Hill 2012 . xxvi.; 294 p. , Includes index; bibliography 24 cm Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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46. Please every customer by Lucas, Robert W. Publication: New York McGraw-Hill 2011 . xi.; 290 p. 23 cm Date:2011 Availability: No items available: On order (1),

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47. Reorganize for resilience by Gulati, Ranjay Publication: Massachusetts Havard Business School Publishing Corporation 2009 . 270 p. , Includes index; bibliography 24 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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48. Do you want to keep our customers forever? by Pine II, B. Joseph Publication: Massachusetts Havard Business Press 2009 . v.; 85 p. 19 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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49. The ultimate customer experience by McKain, Scott Publication: Petaling Jaya Advantage Quest Publications 2010 . 109 p. , Includes bibliography 22 cm. Date:2010 Availability: No items available: On order (1),

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50. How to be a genius at work by Gregerman, Alan S. Publication: Petaling Jaya Advantage Quest Publication 2012 . xxii.; 254 p. , Includes index 22 cm. Date:2012 Availability: No items available: Checked out (1),

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51. Customer service by Lucas, Robert W. Publication: New York McGraw-Hill 2012 . xix.; 394 p. , Includes index; bibliography 26 cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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52. Customer retention strategies by Nek Kamal Yeop Yunus Publication: Perak Universiti Pendidikan Sultan Idris 2013 . xi.; 139 p. , Includes index; bibliography 23 cm. Date:2013 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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53. 7 tenets of taxi terry by McKain, Scott Publication: New York McGraw Hill Education 2014 . v.; 200 p. , Includes index 24 cm. Date:2014 Availability: No items available:

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54. Above the line by Henderson, Michael Publication: Milton Qld John Wiley & Sons Australia, Ltd 2014 . xxxi.; 248 p. , Includes index 23 cm. Date:2014 Availability: No items available:

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55. Service design for business by Reason, Ben Publication: New Jersey John Wiley & Sons, Inc. 2016 . xi.; 189 p. , Includes index 24 cm. Date:2016 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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56. The new rules of sales and service by Scott, David Meerman Publication: New Jersey John Wiley & Sons, Inc. 2016 . xi.; 292 p. , Includes index 23 cm. Date:2016 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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