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41. |
Successful customer care
by McLanachan, Di
Publication:
London Hodder Education 2012
. 123 p.
20 cm.
Date:2012
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42. |
The Zappos Experience
by Michelli, A. Joseph
Publication:
New York McGrawHill 2012
. xiii,302p.
, include index
22cm.
Date:2012
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43. |
Customer service
by Lucas, Robert W.
Publication:
New York McGraw-Hill 2012
. xix.; 394 p.
, Includes index; bibliography
26 cm.
Date:2012
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44. |
The experience economy
by Joseph, Pine B.
Publication:
Massachusetts Havard Business Review Press 2011
. xxvii.; 360 p.
, Includes index; bibliography
21 cm.
Date:2011
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45. |
The customer experience edge
by Soudagar, Reza
Publication:
New York McGraw-Hill 2012
. xxvi.; 294 p.
, Includes index; bibliography
24 cm
Date:2012
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46. |
Please every customer
by Lucas, Robert W.
Publication:
New York McGraw-Hill 2011
. xi.; 290 p.
23 cm
Date:2011
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47. |
Reorganize for resilience
by Gulati, Ranjay
Publication:
Massachusetts Havard Business School Publishing Corporation 2009
. 270 p.
, Includes index; bibliography
24 cm.
Date:2009
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48. |
Do you want to keep our customers forever?
by Pine II, B. Joseph
Publication:
Massachusetts Havard Business Press 2009
. v.; 85 p.
19 cm.
Date:2009
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49. |
The ultimate customer experience
by McKain, Scott
Publication:
Petaling Jaya Advantage Quest Publications 2010
. 109 p.
, Includes bibliography
22 cm.
Date:2010
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50. |
How to be a genius at work
by Gregerman, Alan S.
Publication:
Petaling Jaya Advantage Quest Publication 2012
. xxii.; 254 p.
, Includes index
22 cm.
Date:2012
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51. |
Customer service
by Lucas, Robert W.
Publication:
New York McGraw-Hill 2012
. xix.; 394 p.
, Includes index; bibliography
26 cm.
Date:2012
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52. |
Customer retention strategies
by Nek Kamal Yeop Yunus
Publication:
Perak Universiti Pendidikan Sultan Idris 2013
. xi.; 139 p.
, Includes index; bibliography
23 cm.
Date:2013
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53. |
7 tenets of taxi terry
by McKain, Scott
Publication:
New York McGraw Hill Education 2014
. v.; 200 p.
, Includes index
24 cm.
Date:2014
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54. |
Above the line
by Henderson, Michael
Publication:
Milton Qld John Wiley & Sons Australia, Ltd 2014
. xxxi.; 248 p.
, Includes index
23 cm.
Date:2014
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55. |
Service design for business
by Reason, Ben
Publication:
New Jersey John Wiley & Sons, Inc. 2016
. xi.; 189 p.
, Includes index
24 cm.
Date:2016
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56. |
The new rules of sales and service
by Scott, David Meerman
Publication:
New Jersey John Wiley & Sons, Inc. 2016
. xi.; 292 p.
, Includes index
23 cm.
Date:2016
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