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1. Harvard Business Review on Customer Relationship Management   Publication: USA Harvard Business School Press 2001 . 183p. , Includes index 21cm. Date:2001 Availability: No items available: Withdrawn (1),

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2. Powerful marketing minutes : 50 ways to develop market leadership in the 21st century by Howard, Steven Publication: Singapore Talisman Publishing Pte Ltd 2000 . x.; 185p , Includes bibliographical references 21cm Date:2000 Availability: No items available: Withdrawn (1),

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3. The Knowledge-Based Organization : Four Steps To Increasing Sales, Profits, And Market Share by Alexander, James A Publication: Chicago Irwin Professional Publishing 1995 . xv.:139p. , Include indexes 23cm Date:1995 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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4. Beyond loyalty by Chenet, Pierre Publication: New Delhi Prentice-Hall of India 2006 . ix, 110 p. , Includes bibliography 22 cm. Date:2006 Availability: No items available: On order (1),

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5. Creating Customer Delight by Seth,Rakesh Publication: Malaysia Unipress Publications 2005 . 154p. , Include Index 20cm. Date:2005 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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6. Behind the cloud by Benioff, Marc R. Publication: San Francisco Jossey-Bass 2009 . xxiii.; 278 p. , Includes index; bibliography 24 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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7. Costumer genius by Fisk, Peter Publication: UK Capstone Publishing Ltd 2009 . xii.; 394 p. , Includes index 18 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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8. h-CRM (h-CRM= HRM + CRM) by Das, Kallol Publication: Kuala Lumpur Synergy Media . xvii.; 224 p. , Includes index; bibliography 21 cm Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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9. Employees first, customers second by Nayar, Vineet Publication: Massachusetts Havard Business School Publishing Corporation 2010 . viii.; 198 p. , Includes index 22 cm. Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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10. Strategic customer service by Goodman, John A. Publication: New York AMACOM 2009 . xiv.; 256 p. , Includes index 24 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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11. The big book of people skills games by Scannell, Edward E. Publication: New York McGraw-Hill 2010 . x.;260 p. 24 cm Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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12. Harvard business review on reinventing your marketing   Publication: Massachusetts Havard Business Review Press 2011 . 262 p. , Includes index 21 cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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13. The customer experience edge by Soudagar, Reza Publication: New York McGraw-Hill 2012 . xxvi.; 294 p. , Includes index; bibliography 24 cm Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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14. Infinite possibility by Pine, B. Joseph Publication: San Francisco Berrett-Koehler Publishers, Inc. 2011 . xviii.; 270 p. 24 cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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15. Costumer genius by Fisk, Peter Publication: UK Capstone Publishing Ltd 2009 . xii.; 394 p. , Includes index 18 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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16. Making customers matter   Publication: Massachusetts Fifty Lessons Limited 2010 . x.; 99 p. 19 cm. Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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17. Built to love by Boatwright, Peter Publication: San Francisco Berrett-Koehler Publishers, Inc. 2010 . xiii.; 169 p. , Includes index; bibliography 25 cm Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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18. Marketing plans by Linton, Ian Publication: Great Britain Pearson Education Limited 2011 . xii.; 255 p. 22 cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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19. When core values are strategic by Tocquigny, Rick Publication: New Jersey FT Press 2012 . xi.; 253 p. , - 24 cm Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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20. Success secrets of sales supertars by Farber, Barry Publication: USA Entrepreneur Press 2013 . xxi.; 264 p. , Includes index 23 cm. Date:2013 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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