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1. Brand advocates by Fuggetta, Rob Publication: New Jersey John Wiley and Sons, Inc. . xx.; 283 p. , Includes index 24cm. Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. Brand real by Vincent, Laurence Publication: New York American Management Association 2012 . xii.; 257 p. , Includes index; bibliography 24 cm Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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3. Exceptional service, exceptional profit by Inghilleri, Leonardo Publication: New York American Management Association 2010 . xvi.; 170 p. , Includes index 23 cm. Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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4. Do you want to keep our customers forever? by Pine II, B. Joseph Publication: Massachusetts Havard Business Press 2009 . v.; 85 p. 19 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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5. Pelanggan Setia by Md.Ali Berahim Publication: Selangor PTS Profesional Publishing Sdn.Bhd 2010 . xvi,192p. , - 23cm. Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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