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1. |
Harvard Business Review on Customer Relationship Management
Publication:
USA Harvard Business School Press 2001
. 183p.
, Includes index
21cm.
Date:2001
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2. |
Beyond loyalty
by Chenet, Pierre
Publication:
New Delhi Prentice-Hall of India 2006
. ix, 110 p.
, Includes bibliography
22 cm.
Date:2006
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3. |
Creating Customer Delight
by Seth,Rakesh
Publication:
Malaysia Unipress Publications 2005
. 154p.
, Include Index
20cm.
Date:2005
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4. |
Behind the cloud
by Benioff, Marc R.
Publication:
San Francisco Jossey-Bass 2009
. xxiii.; 278 p.
, Includes index; bibliography
24 cm.
Date:2009
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5. |
Strategic customer service
by Goodman, John A.
Publication:
New York AMACOM 2009
. xiv.; 256 p.
, Includes index
24 cm.
Date:2009
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6. |
The customer experience edge
by Soudagar, Reza
Publication:
New York McGraw-Hill 2012
. xxvi.; 294 p.
, Includes index; bibliography
24 cm
Date:2012
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7. |
Making customers matter
Publication:
Massachusetts Fifty Lessons Limited 2010
. x.; 99 p.
19 cm.
Date:2010
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8. |
Built to love
by Boatwright, Peter
Publication:
San Francisco Berrett-Koehler Publishers, Inc. 2010
. xiii.; 169 p.
, Includes index; bibliography
25 cm
Date:2010
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9. |
Build for change
by Trefler, Alan
Publication:
New Jersey John Wiley & Sons, Inc. 2014
. xiii.; 175 p.
, Includes index
24 cm.
Date:2014
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10. |
Microsoft Dynamics 365 For Dummies
by Bellu, Renato
Publication:
New Jersey John Wiley & Sons 2018
. xii.; 357 p.
, Inc. index
24 cm.
Date:2018
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