Exceptional service, exceptional profit
by Inghilleri, Leonardo
Additional authors: Solomon, Micah Published by : American Management Association (New York) Physical details: xvi.; 170 p. 23 cm. ISBN: 9780814415382. Subject(s): Customer service | Consumer satisfaction | Customer loyalty Year: 2010| Item type | Location | Call number | Status | Date due |
|---|---|---|---|---|
 Rujukan Dewasa |
PERPUSTAKAAN AWAM LABUAN Bahagian Rujukan Dewasa, Tingkat 1 | 658.812 ING (Browse shelf) | Not for loan |
Includes index
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