000 -LEADER |
fixed length control field |
00800n00 a2200277 4500 |
001 - CONTROL NUMBER |
control field |
57641 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
Clm |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20240822014937.0 |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
Book |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
090903n eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780814415382 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
658.812 ING |
100 10 - MAIN ENTRY--PERSONAL NAME |
Personal name |
Inghilleri, Leonardo |
245 1N - TITLE STATEMENT |
Title |
Exceptional service, exceptional profit |
Remainder of title |
the secrets of building a five-star customer service organization |
Statement of responsibility, etc |
/ Leonardo Inghilleri; Micah Solomon |
260 0# - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York |
Name of publisher, distributor, etc |
American Management Association |
Date of publication, distribution, etc |
2010 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvi.; 170 p. |
Dimensions |
23 cm. |
500 ## - GENERAL NOTE |
General note |
Includes index |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer service |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Consumer satisfaction |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer loyalty |
700 10 - ADDED ENTRY--PERSONAL NAME |
Personal name |
Solomon, Micah |
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) |
Price |
RM183.40 |
940 ## - EQUIVALENCE OR CROSS-REFERENCE--UNIFORM TITLE [OBSOLETE] [CAN/MARC only] |
Reading Level |
Adult |
942 00 - ADDED ENTRY ELEMENTS (Clms) |
Clms issues (borrowed), all copies |
0 |