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21. How you do...what you do by Livingston, Bob Publication: New York McGraw-Hill 2008 . xi, 296 p. , Includes index 24 cm. Date:2008 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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22. The complete idiot's guide to by Karr, Ron Publication: New Delhi Prentice-Hall of India 1998 . xxvi.; 326 p. , Includes index 24.5 cm. Date:1998 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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23. Creating customer delight by Seth, Rakesh Publication: Selangor Unipress Publications 2005 . 154 p. , Includes appendix, index 20 cm. Date:2005 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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24. Superior customer service by Quinn, Michael Publication: New Delhi Prentice-Hall of India 2006 . xiii, 103 p. , Includes bibliography 22 cm. Date:2006 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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25. Customer service by Lucas, Robert W. Publication: New York McGraw-Hill 2005 . xvi, 416 p. , Includes glossary, bibliography, index 26 cm. Date:2005 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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26. Customer service by Shankman, Peter Publication: Indiana Que Publishing 2011 . ix.; 189 p. , Includes index 23 cm Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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27. Open services innovation by Chesbrough, Henry William Publication: San Francisco Jossey-Bass 2011 . xiii.; 242 p. , Includes index; bibliography 24 cm Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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28. Become the brand of choice by Hartman, Jason Publication: Mumbai Jaico Publishing House 2007 . 302 p. 24 cm. Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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29. Design like apple by Edson, John Publication: Canada John Wiley and Sons, Inc. 2012 . 192 p. , Includes index 22 cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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30. Powerful phrases for effective customer service by Evenson, Renee Publication: New York American Management Association 2012 . x.; 294 p. 26 cm Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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31. Expanding customer service as a profit center by Reider, Rob Publication: New York Business Expert Press 2012 . xiv.; 153 p. , Includes index; bibliography 23 cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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32. Delivering customer service by Payne, Shelia Publication: Hong Kong Grolier International, Inc. 2005 . 198 p. , Includes index 25 cm Date:2005 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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33. A complaint is a gift by Barlow, Janelle Publication: San Francisco Berrett-Koehler Publishers 2008 . x.; 289 p. , Includes bibliography, index 23 cm. Date:2008 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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34. Raving fan! by Blanchard, Ken Publication: London HarperCollins Publishers 1998 . x.; 137 p. 20 cm Date:1998 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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35. This Is Service Design Thinking by Stickdorn, Marc Publication: Canada John Wiley 2012 . 373p. , - 23cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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36. Bank 2.0 by King, Brett Publication: Singapore Marshall Cavendish Business 2010 . 398 p. , Includes bibliography 24 cm Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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37. Making customer service happen by Lake, Neville Publication: Kuala Lumpur Business + Publishing . xi.; 112 p. 23 cm Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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38. Chocolates on the pillow aren't enough by Tisch, Jonathan Publication: New Jersey John Wiley and Sons 2007 . xii, 256 p. , Includes index 22 cm. Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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39. Strategic customer service by Goodman, John A. Publication: New York AMACOM 2009 . xiv.; 256 p. , Includes index 24 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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40. Customer service in an instant by Bailey, Keith Publication: New Jersey The Career Press, Inc. 2008 . 159 p. , Includes index 21 cm Date:2008 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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