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21. Costumer genius by Fisk, Peter Publication: UK Capstone Publishing Ltd 2009 . xii.; 394 p. , Includes index 18 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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22. Pre-commerce by Pearson, Bob Publication: San Francisco Jossey-Bass A 2003 . x.; 310 p. , Includes index 24 cm Date:2003 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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23. h-CRM (h-CRM= HRM + CRM) by Das, Kallol Publication: Kuala Lumpur Synergy Media . xvii.; 224 p. , Includes index; bibliography 21 cm Availability: No items available: Withdrawn (1),

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24. Chocolates on the pillow aren't enough by Tisch, Jonathan Publication: New Jersey John Wiley and Sons 2007 . xii, 256 p. , Includes index 22 cm. Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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25. Employees first, customers second by Nayar, Vineet Publication: Massachusetts Havard Business School Publishing Corporation 2010 . viii.; 198 p. , Includes index 22 cm. Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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26. Strategic customer service by Goodman, John A. Publication: New York AMACOM 2009 . xiv.; 256 p. , Includes index 24 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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27. The big book of people skills games by Scannell, Edward E. Publication: New York McGraw-Hill 2010 . x.;260 p. 24 cm Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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28. Harvard business review on reinventing your marketing   Publication: Massachusetts Havard Business Review Press 2011 . 262 p. , Includes index 21 cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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29. Harvard business review on increasing customer loyalty   Publication: Massachusetts Havard Business Review Press 2011 . 221 p. , Includes index 21 cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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30. The customer experience edge by Soudagar, Reza Publication: New York McGraw-Hill 2012 . xxvi.; 294 p. , Includes index; bibliography 24 cm Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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31. Uplifting Service by Kaufman, Ron Publication: Singapore Ron Kaufman 2012 . xxv,318p. , include index 24cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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32. Please every customer by Lucas, Robert W. Publication: New York McGraw-Hill 2011 . xi.; 290 p. 23 cm Date:2011 Availability: No items available: On order (1),

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33. Infinite possibility by Pine, B. Joseph Publication: San Francisco Berrett-Koehler Publishers, Inc. 2011 . xviii.; 270 p. 24 cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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34. Reorganize for resilience by Gulati, Ranjay Publication: Massachusetts Havard Business School Publishing Corporation 2009 . 270 p. , Includes index; bibliography 24 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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35. Costumer genius by Fisk, Peter Publication: UK Capstone Publishing Ltd 2009 . xii.; 394 p. , Includes index 18 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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36. Making customers matter   Publication: Massachusetts Fifty Lessons Limited 2010 . x.; 99 p. 19 cm. Date:2010 Availability: No items available: Withdrawn (1),

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37. Built to love by Boatwright, Peter Publication: San Francisco Berrett-Koehler Publishers, Inc. 2010 . xiii.; 169 p. , Includes index; bibliography 25 cm Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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38. Voice of the customermarketing by Roman, Ernan Publication: New York MC-Graw Hill 2011 . xvi.; 248 p. , Includes index 24 cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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39. Focusing On Your Customer   Publication: Boston Harvard Business Review Press 2011 . xii,90p. , - 18cm. Date:2011 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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40. 50 Rules To Keep A Client Happy by Poppe, Fred Publication: New York Harper and Row Publishers 1987 . 90p. , Includes bibliography and indexes 20cm Date:1987 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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