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1. |
Harvard Business Review on Customer Relationship Management
Publication:
USA Harvard Business School Press 2001
. 183p.
, Includes index
21cm.
Date:2001
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2. |
Powerful marketing minutes : 50 ways to develop market leadership in the 21st century
by Howard, Steven
Publication:
Singapore Talisman Publishing Pte Ltd 2000
. x.; 185p
, Includes bibliographical references
21cm
Date:2000
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3. |
The Knowledge-Based Organization : Four Steps To Increasing Sales, Profits, And Market Share
by Alexander, James A
Publication:
Chicago Irwin Professional Publishing 1995
. xv.:139p.
, Include indexes
23cm
Date:1995
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4. |
Beyond loyalty
by Chenet, Pierre
Publication:
New Delhi Prentice-Hall of India 2006
. ix, 110 p.
, Includes bibliography
22 cm.
Date:2006
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5. |
Creating Customer Delight
by Seth,Rakesh
Publication:
Malaysia Unipress Publications 2005
. 154p.
, Include Index
20cm.
Date:2005
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6. |
Behind the cloud
by Benioff, Marc R.
Publication:
San Francisco Jossey-Bass 2009
. xxiii.; 278 p.
, Includes index; bibliography
24 cm.
Date:2009
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7. |
Costumer genius
by Fisk, Peter
Publication:
UK Capstone Publishing Ltd 2009
. xii.; 394 p.
, Includes index
18 cm.
Date:2009
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8. |
h-CRM (h-CRM= HRM + CRM)
by Das, Kallol
Publication:
Kuala Lumpur Synergy Media
. xvii.; 224 p.
, Includes index; bibliography
21 cm
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9. |
Employees first, customers second
by Nayar, Vineet
Publication:
Massachusetts Havard Business School Publishing Corporation 2010
. viii.; 198 p.
, Includes index
22 cm.
Date:2010
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10. |
Strategic customer service
by Goodman, John A.
Publication:
New York AMACOM 2009
. xiv.; 256 p.
, Includes index
24 cm.
Date:2009
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11. |
The big book of people skills games
by Scannell, Edward E.
Publication:
New York McGraw-Hill 2010
. x.;260 p.
24 cm
Date:2010
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12. |
Harvard business review on reinventing your marketing
Publication:
Massachusetts Havard Business Review Press 2011
. 262 p.
, Includes index
21 cm.
Date:2011
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13. |
The customer experience edge
by Soudagar, Reza
Publication:
New York McGraw-Hill 2012
. xxvi.; 294 p.
, Includes index; bibliography
24 cm
Date:2012
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14. |
Infinite possibility
by Pine, B. Joseph
Publication:
San Francisco Berrett-Koehler Publishers, Inc. 2011
. xviii.; 270 p.
24 cm.
Date:2011
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15. |
Costumer genius
by Fisk, Peter
Publication:
UK Capstone Publishing Ltd 2009
. xii.; 394 p.
, Includes index
18 cm.
Date:2009
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16. |
Making customers matter
Publication:
Massachusetts Fifty Lessons Limited 2010
. x.; 99 p.
19 cm.
Date:2010
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17. |
Built to love
by Boatwright, Peter
Publication:
San Francisco Berrett-Koehler Publishers, Inc. 2010
. xiii.; 169 p.
, Includes index; bibliography
25 cm
Date:2010
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18. |
Marketing plans
by Linton, Ian
Publication:
Great Britain Pearson Education Limited 2011
. xii.; 255 p.
22 cm.
Date:2011
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19. |
When core values are strategic
by Tocquigny, Rick
Publication:
New Jersey FT Press 2012
. xi.; 253 p.
, -
24 cm
Date:2012
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20. |
Success secrets of sales supertars
by Farber, Barry
Publication:
USA Entrepreneur Press 2013
. xxi.; 264 p.
, Includes index
23 cm.
Date:2013
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