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21. |
How you do...what you do
by Livingston, Bob
Publication:
New York McGraw-Hill 2008
. xi, 296 p.
, Includes index
24 cm.
Date:2008
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22. |
The complete idiot's guide to
by Karr, Ron
Publication:
New Delhi Prentice-Hall of India 1998
. xxvi.; 326 p.
, Includes index
24.5 cm.
Date:1998
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23. |
Creating customer delight
by Seth, Rakesh
Publication:
Selangor Unipress Publications 2005
. 154 p.
, Includes appendix, index
20 cm.
Date:2005
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24. |
Superior customer service
by Quinn, Michael
Publication:
New Delhi Prentice-Hall of India 2006
. xiii, 103 p.
, Includes bibliography
22 cm.
Date:2006
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25. |
Customer service
by Lucas, Robert W.
Publication:
New York McGraw-Hill 2005
. xvi, 416 p.
, Includes glossary, bibliography, index
26 cm.
Date:2005
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26. |
Customer service
by Shankman, Peter
Publication:
Indiana Que Publishing 2011
. ix.; 189 p.
, Includes index
23 cm
Date:2011
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27. |
Open services innovation
by Chesbrough, Henry William
Publication:
San Francisco Jossey-Bass 2011
. xiii.; 242 p.
, Includes index; bibliography
24 cm
Date:2011
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28. |
Become the brand of choice
by Hartman, Jason
Publication:
Mumbai Jaico Publishing House 2007
. 302 p.
24 cm.
Date:2007
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29. |
Design like apple
by Edson, John
Publication:
Canada John Wiley and Sons, Inc. 2012
. 192 p.
, Includes index
22 cm.
Date:2012
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30. |
Powerful phrases for effective customer service
by Evenson, Renee
Publication:
New York American Management Association 2012
. x.; 294 p.
26 cm
Date:2012
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31. |
Expanding customer service as a profit center
by Reider, Rob
Publication:
New York Business Expert Press 2012
. xiv.; 153 p.
, Includes index; bibliography
23 cm.
Date:2012
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32. |
Delivering customer service
by Payne, Shelia
Publication:
Hong Kong Grolier International, Inc. 2005
. 198 p.
, Includes index
25 cm
Date:2005
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33. |
A complaint is a gift
by Barlow, Janelle
Publication:
San Francisco Berrett-Koehler Publishers 2008
. x.; 289 p.
, Includes bibliography, index
23 cm.
Date:2008
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34. |
Raving fan!
by Blanchard, Ken
Publication:
London HarperCollins Publishers 1998
. x.; 137 p.
20 cm
Date:1998
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35. |
This Is Service Design Thinking
by Stickdorn, Marc
Publication:
Canada John Wiley 2012
. 373p.
, -
23cm.
Date:2012
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36. |
Bank 2.0
by King, Brett
Publication:
Singapore Marshall Cavendish Business 2010
. 398 p.
, Includes bibliography
24 cm
Date:2010
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37. |
Making customer service happen
by Lake, Neville
Publication:
Kuala Lumpur Business + Publishing
. xi.; 112 p.
23 cm
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38. |
Chocolates on the pillow aren't enough
by Tisch, Jonathan
Publication:
New Jersey John Wiley and Sons 2007
. xii, 256 p.
, Includes index
22 cm.
Date:2007
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39. |
Strategic customer service
by Goodman, John A.
Publication:
New York AMACOM 2009
. xiv.; 256 p.
, Includes index
24 cm.
Date:2009
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40. |
Customer service in an instant
by Bailey, Keith
Publication:
New Jersey The Career Press, Inc. 2008
. 159 p.
, Includes index
21 cm
Date:2008
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