000 -LEADER |
fixed length control field |
00721n00 a2200277 4500 |
001 - CONTROL NUMBER |
control field |
39597 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
Clm |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20240707021041.0 |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
Book |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
090406n eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9838992402 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.5 |
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
658.5 DEN |
100 10 - MAIN ENTRY--PERSONAL NAME |
Personal name |
Denton, D. Keith |
245 1N - TITLE STATEMENT |
Title |
Quality service |
Statement of responsibility, etc |
D. Keith Denton |
260 0# - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Kuala Lumpur |
Name of publisher, distributor, etc |
SAM Publishing Sdn. Bhd. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
x, 158 p. |
Dimensions |
21 cm. |
500 ## - GENERAL NOTE |
General note |
Includes index |
521 ## - TARGET AUDIENCE NOTE |
Target audience note |
Adult |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Service industries |
General subdivision |
Quality control |
Geographic subdivision |
United States |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services |
Geographic subdivision |
United States |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer satisfaction |
Geographic subdivision |
United States |
903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) |
Price |
RM 27.40 |
940 ## - EQUIVALENCE OR CROSS-REFERENCE--UNIFORM TITLE [OBSOLETE] [CAN/MARC only] |
Reading Level |
Adult |
942 00 - ADDED ENTRY ELEMENTS (Clms) |
Clms issues (borrowed), all copies |
1 |