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Denton, D. Keith

Quality service D. Keith Denton - Kuala Lumpur SAM Publishing Sdn. Bhd. - x, 158 p. 21 cm.

Includes index

Adult

ISBN: 9838992402

Subjects--Topical Terms:
Service industries--Quality control--United States
Customer services--United States
Customer satisfaction--United States

Dewey Class. No.: 658.5