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1. Great Customer service on teh telephone by Anderson, Kristin Publication: New York Amacom 1992 . xi.; 99p , - 22cm Date:1992 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. Telephone Skills From A to Z by Friedman, Nancy J. Publication: Boston Thomson 2000 . 102p. , - 25cm. Date:2000 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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3. Guide to telephone tactics by Roberts-Phelps, Graham Publication: New Delhi Viva Books Private Limited 2005 . 198 p. 22 cm Date:2005 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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