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1. |
Essential Telephoning in English
by Garside, Barbara
Publication:
New York Cambridge University Press 2002
. iv., 111p
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23cm
Date:2002
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2. |
The T Factor : how to win friends & influence people...over the phone!
by Tan Teck
Publication:
Kuala Lumpur Attractive Forever Enterprise 2001
. 91p.
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33cm
Date:2001
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3. |
Call Center Success: Essential Skills for CSRs
by Finch, Lloyd C.
Publication:
Boston Thomson 2000
. 122p.
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25cm.
Date:2000
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4. |
Telephone Skills From A to Z
by Friedman, Nancy J.
Publication:
Boston Thomson 2000
. 102p.
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25cm.
Date:2000
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5. |
Telephone Courtesy & Customer Service
by Finch, Lloyd C.
Publication:
Boston Thomson 2000
. 106p.
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25cm.
Date:2000
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