1. Total Quality Service by Brown, Stanley A. Publication: Canada Prentice Hall 1992 . xii, 249p. , - 23cm. Date:1992 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. Understanding services management   Publication: New Delhi Prentice-Hall of India 2007 . xxv, 485 p. , Includes index 24 cm. Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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