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1. mengukur kepuasan pelanggan by Gerson,Richard F. Publication: Johor Bahru Pelangi . 151ms. , - 21cm Availability: No items available: Withdrawn (1),

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2. Keeping score by Brown, Mark Graham Publication: New Delhi Prentice-Hall of India 2007 . ix, 198 p. , Includes bibliography, index 24 cm. Date:2007 Availability: No items available: On order (1),

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3. Customer retention strategies by Nek Kamal Yeop Yunus Publication: Perak Universiti Pendidikan Sultan Idris 2013 . xi.; 139 p. , Includes index; bibliography 23 cm. Date:2013 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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