1. Serving them right : innovative and powerful customer retention strategies by Liswood,Laura A.,1950- Publication: [London] HarperCollins Publishers 1990 . xxxiv.;150p. , - 24cm Date:1990 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. Quality service by Denton, D. Keith Publication: Kuala Lumpur SAM Publishing Sdn. Bhd. . x, 158 p. , Includes index 21 cm. Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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