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1. Pengurusan khidmat pelanggan : petua & teknik by Rahmat Ismail Publication: Kuala Lumpur Utusan Publication & Distributors 2001 . xv.;152ms. , - 22cm Date:2001 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. Everyone Is A Customer by Kearney, Elizabeth I Publication: Kuala Lumpur Golden Book Centre Sdn. Bhd 1992 . vi, 233p. , - 21cm. Date:1992 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1), Withdrawn (1),

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3. What do your customers really want : here's a sure-fire way to find out by Lytle, John F Publication: Kuala Lumpur Golden Books Center S/B 1993 . xi., 238p , - 21cm Date:1993 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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4. Harvard Business Review on Customer Relationship Management   Publication: USA Harvard Business School Press 2001 . 183p. , Includes index 21cm. Date:2001 Availability: No items available: Withdrawn (1),

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5. Customers Run Your Company: They Pay The Bills by Kearney, Elizabeth I. Publication: Kuala Lumpur Golden Books Center Sdn Bhd 1990 . v, 253p. , - 21cm. Date:1990 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (2),

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6. Real marketers : do it differently by Harris,Godfrey Publication: Kuala Lumpur A. Abdul Majeed & Co. 1992 . 136p. , Includes index 22cm Date:1992 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (2),

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7. Powerful marketing minutes : 50 ways to develop market leadership in the 21st century by Howard, Steven Publication: Singapore Talisman Publishing Pte Ltd 2000 . x.; 185p , Includes bibliographical references 21cm Date:2000 Availability: No items available: Withdrawn (1),

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8. Customers Run Your Company: They Pay The Bills by Kearney, Elizabeth I. Publication: Kuala Lumpur Golden Books Centre Sdn Bhd 1990 . v, 253p. , - 21cm. Date:1990 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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9. Managing Quality Customer Service by Martin, William B. Publication: Boston Thomson 1989 . 94p. , - 25cm. Date:1989 Availability: No items available: Withdrawn (1),

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10. The Knowledge-Based Organization : Four Steps To Increasing Sales, Profits, And Market Share by Alexander, James A Publication: Chicago Irwin Professional Publishing 1995 . xv.:139p. , Include indexes 23cm Date:1995 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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11. Beyond loyalty by Chenet, Pierre Publication: New Delhi Prentice-Hall of India 2006 . ix, 110 p. , Includes bibliography 22 cm. Date:2006 Availability: No items available: On order (1),

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12. The new age of innovation by Prahalad, C. K. Publication: New York McGraw Hill 2008 . viii, 278 p. , Includes index 24 cm. Date:2008 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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13. Creating Customer Delight by Seth,Rakesh Publication: Malaysia Unipress Publications 2005 . 154p. , Include Index 20cm. Date:2005 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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14. Customer obsession by Azevedo, Abaete De Publication: New York McGraw-Hill 2008 . xi.; 226 p. 24 cm Date:2008 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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15. Likeonomics by Bhargava, Rohit Publication: New Jersey John Wiley and Sons, Inc. 2012 . xi.; 184 p. , Includes index 24 cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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16. Behind the cloud by Benioff, Marc R. Publication: San Francisco Jossey-Bass 2009 . xxiii.; 278 p. , Includes index; bibliography 24 cm. Date:2009 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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17. Become the brand of choice by Hartman, Jason Publication: Mumbai Jaico Publishing House 2007 . 302 p. 24 cm. Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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18. Lean solutions how companies and customers can create value and wealth together by Womack, P. James Publication: London Simon & Schuster 2007 . 355 p. , Includes index; bibliography 33 cm Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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19. The market-driven supply chain by Burrows, Robert P. (Robert Penn) Publication: New York American Management Association 2012 . xiii.; 272 p. , Includes index 24 cm Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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20. Delivering customer service by Payne, Shelia Publication: Hong Kong Grolier International, Inc. 2005 . 198 p. , Includes index 25 cm Date:2005 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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