1. Exceptional service, exceptional profit by Inghilleri, Leonardo Publication: New York American Management Association 2010 . xvi.; 170 p. , Includes index 23 cm. Date:2010 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. High-Tech, High-Touch Customer Service by Solomon, Micah Publication: New York Amacom 2012 . xiii,194p. , include index 23cm. Date:2012 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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3. The Hearth Of Hospitality by Solomon, Micah Publication: New York SelectBooks, Inc. 2018 . xi.; 223 p. , Inc. bibliography.; index 23 cm. Date:2018 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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