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1. The ultimate customer experience by McKain, Scott Publication: Petaling Jaya Advantage Quest Publications 2010 . 109 p. , Includes bibliography 22 cm. Date:2010 Availability: No items available: On order (1),

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2. 7 tenets of taxi terry by McKain, Scott Publication: New York McGraw Hill Education 2014 . v.; 200 p. , Includes index 24 cm. Date:2014 Availability: No items available:

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