1. Managing Quality Customer Service by Martin, William B. Publication: Boston Thomson 1989 . 94p. , - 25cm. Date:1989 Availability: No items available: Withdrawn (1),

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2. Quality Customer Service by Martin, William B. Publication: Boston Thomson 2001 . 112p. , - 25cm. Date:2001 Availability: No items available: Withdrawn (1),

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3. Perkhidmatan Pelanggan Yang Berkualiti by Martin, William B Publication: Johor Bahru Penerbitan Pelangi Sdn Bhd 1994 . 120p. 25cm Date:1994 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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