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Customer service
by Lucas, Robert W.
Publication:
New York McGraw-Hill 2005
. xvi, 416 p.
, Includes glossary, bibliography, index
26 cm.
Date:2005
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Customer service
by Lucas, Robert W.
Publication:
New York McGraw-Hill 2012
. xix.; 394 p.
, Includes index; bibliography
26 cm.
Date:2012
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Please every customer
by Lucas, Robert W.
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New York McGraw-Hill 2011
. xi.; 290 p.
23 cm
Date:2011
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Customer service
by Lucas, Robert W.
Publication:
New York McGraw-Hill 2012
. xix.; 394 p.
, Includes index; bibliography
26 cm.
Date:2012
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