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1. Best practices by Kranz, Garry Publication: New York Harper Collins Publishers 2007 . ix, 148 p. , Includes index 20 cm. Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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2. Communicating effectively by Kranz, Garry Publication: New York HarperCollins Publishers 2007 . ix.; 150 p. , Includes index 20 cm Date:2007 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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