1. Call Center Success: Essential Skills for CSRs by Finch, Lloyd C. Publication: Boston Thomson 2000 . 122p. , - 25cm. Date:2000 Availability: No items available: Withdrawn (1),

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2. Telephone Courtesy & Customer Service by Finch, Lloyd C. Publication: Boston Thomson 2000 . 106p. , - 25cm. Date:2000 Availability: No items available: Withdrawn (1),

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3. Adab Bertelefon Dan Perkhidmatan Pelanggan by Finch, Lloyd C Publication: Kuala Lumpur Penerbitan Pelangi Sdn Bhd 1994 . iii.:106p. 25cm Date:1994 Availability: Copies available: PERPUSTAKAAN AWAM LABUAN (1),

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