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Building Quality Service

By Van Der Wagen, Lynn. Australia Butterworth-Heinemann 1994 . 208p. , Includes indexes 23cm. 0750689102

New Delhi Prentice-Hall of India 2007 . xxvi, 485 p. , Includes index 24 cm.. 9788120329355

By Castell, John. Mumbai Jaico Publishing House 2007 . 148 p. , Includes appendix, index 25 cm.. 9788179927342

By Lovelock, Christopher. New Jersey Prentice Hall 2002 . xix., 436 p. , Includes index 26cm. 0130950122

By Lovelock, Christopher. New Jersey Pearson Education, Inc. 2002 . xix, 436 p. , Includes glossary, index 26 cm.. 0130950122