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Winning with difficult people : how to respond successfully to problem people,whether clients customers or fellow workers

By Bell,Arthur H.,Ph.D.. London A Cassell Book 1995 . viii.;87p. , - 19cm. 0304344605

By Smith, Dayle. London Cassell Book 1995 . vi.;106p. , Includes index 19cm. 0304345628

By Miller,Robert F.. London Cassell Book 1995 . vii.;79p. , includes index 19cm. 0304345598

By Hartman,George M. London Cassell Book 1995 . 91p. , Includes index 19cm. 0304344583

By Schwartz, Andrew. New York Barron Educational Series Inc 1995 . 101p , - 18cm. 0304344591