| 000 -LEADER |
|---|
| fixed length control field |
00689n00 a2200313 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
32981 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
Clm |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240707020912.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
- |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
080401n eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0931961831 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
658.8 MAR |
| 100 10 - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Martin, William B. |
| 240 1N - UNIFORM TITLE |
|---|
| Uniform title |
- |
| 245 1N - TITLE STATEMENT |
|---|
| Title |
Managing Quality Customer Service |
| Remainder of title |
- |
| Statement of responsibility, etc |
/William B. Martin |
| Medium |
- |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
- |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Boston |
| Name of publisher, distributor, etc |
Thomson |
| Date of publication, distribution, etc |
1989 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
94p. |
| Other physical details |
- |
| Dimensions |
25cm. |
| Accompanying material |
- |
| 440 0N - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
- |
| 500 ## - GENERAL NOTE |
|---|
| General note |
- |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Materials specified |
- |
| Target audience note |
- |
| Source |
- |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations |
| 856 4# - ELECTRONIC LOCATION AND ACCESS |
|---|
| Electronic name |
- |
| Uniform Resource Identifier |
- |
| 903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) |
|---|
| Price |
RM61.38 |
| 940 ## - EQUIVALENCE OR CROSS-REFERENCE--UNIFORM TITLE [OBSOLETE] [CAN/MARC only] |
|---|
| Reading Level |
- |
| 942 00 - ADDED ENTRY ELEMENTS (Clms) |
|---|
| Clms issues (borrowed), all copies |
0 |
