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Tisch, Jonathan
Chocolates on the pillow aren't enough Reinventing the customer experience Jonathan Tisch, Karl Weber - New Jersey John Wiley and Sons 2007 - xii, 256 p. 22 cm.
Includes index
ISBN:
9780470404638
Subjects--Topical Terms:
Hospitality industry--Customer services
Hotels
Customer relations
Dewey Class. No.:
647.94068
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