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Payne, Shelia
Delivering customer service how to win a competitive edge through managing customer relationships successfully Shelia Payne - Hong Kong Grolier International, Inc. 2005 - 198 p. ill. 25 cm - Frolier Business Library .
Includes index
ISBN:
0717297403
Subjects--Topical Terms:
Customer services
Customer relations
Dewey Class. No.:
658.812
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