Lucas, Robert W.
Customer service Building successful skills for the twenty-first century Robert W. Lucas - 3rd. ed. - New York McGraw-Hill 2005 - xvi, 416 p. 26 cm.
Includes glossary, bibliography, index
0071112928
Customer services
658.812
Customer service Building successful skills for the twenty-first century Robert W. Lucas - 3rd. ed. - New York McGraw-Hill 2005 - xvi, 416 p. 26 cm.
Includes glossary, bibliography, index
0071112928
Customer services
658.812